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Freight Coordinator

Seattle, WA | Temporary

Post Date: 09/08/2017 Job ID: 00004958 Industry: Other Pay Rate: 15.00


This temp to hire opportunity is an office position - and for the person with great office and customer service skills, they are willing to train the rest!


Responsibilities:

  • Coordinating the movement of cargo per customers’ requests based upon export bookings and import documentation in a thorough, timely and accurate manner.

  • Entry and creation of work orders; printing and processing of work orders for operations use.

  • Coordinating the release of empty containers and import loads between steamship lines, dispatch and operations.

  • Coordinating work orders with operations and ensuring that all paperwork is correct, printed and supplied to the Operations Manager prior to the cargo arrival.

  • Customer service and support including timely and accurate updates to the customers during the transloading process and completion of work orders

  • Updating and maintaining current, accurate records for accounts including the prompt distribution of final documents and completed work orders.

  • Maintaining and updating customer databases promptly and accurately utilizing



  • master data base, Excel, Office 365 data bases, Picasa, etc.

  • Coordinating inspections with government entities when necessary or when requested.

  • Updating and maintaining current, accurate inventory records whenever applicable or requested.

  • Timely communication with customers, vendors and co-workers to: schedule inbound carriers; communication with dispatch regarding upcoming volumes and equipment needs; coordinate the work schedule with operations; completion of work orders; accurate final load reports sent to customers in a timely and prompt manner.

  • Rapid response and resolution to situations delaying or preventing the completion of a work.

  • Prompt communication regarding any cargo issues such as damages shortages, etc., to the customer with a request that the customer advise their preference for handling of OS&D issues.

  • Communicating with and responding to customers, vendors and all parties via email and phone in a prompt manner that provides accurate and current information.

  • Providing rate quotes to current and prospective customers.

  • Accurate and complete billing of completed work orders, to include all applicable charges based on tariff or contractual rates.

  • Follow up with delinquent accounts when requested to assist in resolving late payments, short pays, etc. And advising managers for further follow-up if issues are not resolved.

  • Resolution with customers of invoices that have been incorrectly processed.

  • Providing an immediate resolution to customer complaints or problems.




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